Privacy Policy

Auvé ("we", "us") respects your privacy and protects your personal information in line with South Africa's Protection of Personal Information Act (POPIA). This policy explains what we collect and how we use it.

Information we collect

When you shop with us we collect your name, email, phone number, shipping address and order details. Payment information is processed securely by our payment providers — we never see or store your full card details. We also collect basic browsing data to improve the store.

How we use your information

To process, fulfil and deliver your orders
To provide customer support and handle returns
To send order updates and, if you opt in, marketing emails (unsubscribe any time)
To improve our store, products and service

Who we share it with

We share only what's necessary with our e-commerce platform (Shopify), payment processors, and our fulfilment and shipping partners to deliver your order. We never sell your personal information.

Cookies

Our store uses cookies to keep your cart working, remember preferences and measure performance. You can disable cookies in your browser, though some features may stop working.

Your rights

Under POPIA you may request access to, correction of, or deletion of your personal information — email us and we'll action it.

Security & retention

We keep your information only as long as needed to fulfil orders and meet legal obligations, and protect it with industry-standard security.

Contact

Questions about your data? Reach us via our Contact page.